FAQ

Upon acceptance of your payment, you are redirected to a payment confirmation page. You will then receive a confirmation email summarizing the details of your order. If you have not received this email, please check your spam folder. If you have not received the email, please check your spam folder and contact our customer service department with the date and amount of the order.

Once you have received your order confirmation email, you cannot cancel your order. However, you can return the items after receiving them for a refund. The return shipping costs will be at your charge.

The products are sent within 10 days maximum, subject to stock. Some products require special manufacturing and take longer (Art velum 56x76 cm, shadow boxes)

Yes, by returning it at their/your expense and paying for the shipping costs of the new print (subject to the availability).

No, the prints are delivered in a packaging and they are ready to be framed. You can add the frame to your order which will be delivered in the same package.

For prints 22X22 cm -> the size of the drawing is 130x130 mm,

For prints 30x40 cm -> the size of the drawing is 194x272 mm,

For prints 40x50 cm -> the size of the drawing is 304x418 mm.

Format 56x76 cm - No mount -> drawing size 500x700 mm + 60 mm

Format 76x105 cm - Direct printing on a dibond with or without a shadow box

Format 95x130 cm - Direct printing on a dibond with or without a shadow box

No, some of our artworks are not online but are only available in some of our stores or resellers.

If you receive an incorrect item, please contact our customer service department, indicating your order number and the problem you encountered. We will then give you a return number so that you can proceed with the return.

Check the condition of your delivery package. If it is damaged, send a picture to the customer service department to open an investigation with the transporter. If your package is not damaged and you are missing an item, please contact our customer service department.

Image Republic pays the utmost attention to the quality of its products. If you have a defect, please report it to our customer service department with a picture. If the product is validated as defective by the customer service department, we will send you a free return form. Image Republic will pay for the return shipping. We will send you a replacement for your defective item upon reception of it. In the event that the item is no longer in stock, we will refund you immediately.

Not necessarily

It is necessary to indicate the delivery address different from that of the invoicing. Then, you need to contact the customer service indicating your order number.